Please note that due to the Global COVID-19, the logistics maybe have a delay.
Are your products new and authentic?
All the products are guaranteed 100% authentic and brand new. (Please check out the COA on the About Us page)
– Figures We work with Medicom Toy and other authentic suppliers, all the KAWS figures comes from Editioned Multiple and Non-Editioned Multiple.
– UT Brand Shirts / Hoodies All the UT brand products comes from our local Uniqlo store partners (Tokyo, Shanghai and Hong Kong).
– Other Shirts / Hoodies Comes from authentic suppliers.
– Accessories All iPhone Cases / AirPods Cases / Stickers and other accessories comes from authentic suppliers.
– Sneakers We work with our local Adidas store and original factory (Tokyo, Shanghai and Hong Kong). All the sneakers are guaranteed 100% authentic and brand new with their box and accessories of origin if there are any.
Do you ship worldwide and how long does it take?
– We ship worldwide (over 220 countries) via the most reliable carriers like USPS, FedEx, DHL and CNE.
– Once your order has been prepared and is ready to be shipped (2~4 business days), delivery times are 7~10 business days in Europe/US/CA/AU/Asia and 9~14 business days in other region.
How to track my order?
– We use the most reliable carriers like USPS, FedEx, DHL and CNE to ship your orders.
– To track your order, please use the tracking number that you will find in your shipping confirmation email and click here.
– For any questions you can contact us by email at [email protected]
Why my order has not been shipped yet?
– Depending on the peak and periods and/or shipping delays of our partners it is possible that the processing time of the order gets delayed.
– Please not that we always do our best to ship your order as soon as possible.
– If your order is extremely urgent please contact us before placing your order and we will give you a precise and guaranteed date of shipping and delivery by sending an email to [email protected]
Do you accept returns?
– We purchase our products for your specific needs. So returns may not be always possible. However, under some specific conditions, we may accept returns.
– To request a return you can contact us by email at [email protected]